Creditcare Policy Summary
This summary does not contain the full terms and conditions of your insurance policy. Full details of the terms, conditions and exclusions of your insurance policy are contained in the policy document, a copy of which is available on request.
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This insurance is underwritten by St Andrew's Life Assurance plc and St Andrew's Insurance plc
For a detailed explanation about which company underwrites which element of cover please refer to the definitions of 'We, Us, Our' in Part 1 of the policy 'Meaning of Words Used', for further details. - Credit card payment protection insurance provides life, accident and sickness, redundancy, hospitalisation and merchandise protection cover
To be eligible for cover you must be the principal card holder and your card payment cannot be in arrears, in employment or self-employed and paying the appropriate class of National Insurance contributions or on statutory maternity leave, over 18 and under 65 and a UK resident. -
Significant features and benefits
Life insurance
If you have not reached the age of 65, we will pay the outstanding balance or the credit limit whichever is the lesser if you die, up to a maximum of £30,000.
Accidental death insurance
If you are 65 or over, we will pay the outstanding balance or the credit limit whichever is the lesser if you suffer accidental death, up to a maximum of £30,000.
Accident and sickness insurance
If you have not reached the age of 65 we will pay an amount equal to 10% of the outstanding balance at the date of your disability, up to a maximum of £1,500 per month if you are unable to work due to accident or sickness. You will be eligible for a monthly benefit to be paid after you have been disabled for a continuous period of 15 days. Further monthly benefits will become payable for each complete 30 days you are disabled, up to a maximum of 12 payments in respect of any one claim. A maximum of six payments will be paid in respect of any back/spinal condition.
Redundancy insurance
If you have not reached the age of 65 we will pay an amount equal to 10% of the outstanding balance at the date of notification of your redundancy, up to a maximum of £1,500 per month if you suffer redundancy. You will be eligible for a monthly benefit to be paid after you have been unemployed due to redundancy for a continuous period of 30 days. Further monthly benefits will become payable for each complete 30 days you are unemployed due to redundancy, up to a maximum of 12 payments in respect of any one claim.
Hospitalisation insurance
If you are 65 or over we will pay a monthly benefit equal to 10% of the outstanding balance at the date of notification of your hospitalisation, up to a maximum of £1,500 per month if you are confined to hospital as a result of an accidental bodily injury. You will be eligible for one-thirtieth of the monthly benefit once you have been confined to hospital for seven days, including those seven days. Further monthly benefits will become payable for each 30 days you are hospitalised, up to a maximum of 12 payments in respect of any one claim.
Merchandise protection insurance
Goods purchased during the term of cover using your card are covered against loss, theft or damage for a period of 12 months from the date of purchase. In the event of damage the repair or replacement cost will be met. The maximum amount payable in respect of a single article is £500. The maximum amount payable in total per annum under this part of the policy is £2,500. - Significant exclusions
Death resulting from a pre-existing or chronic medical condition.
Details of these exclusions can be found in the policy document in Part 3A, Life Exclusions. Disability or hospitalisation resulting from- a pre-existing or chronic medical condition
- a mental or nervous disorder (eg depression) or stress-related conditions
- if you are self-employed
- that you are aware of at the start of cover or that occurs or is notified within the first 60 days of cover
- that results from the expiry of a fixed-term contract unless you have been employed on a yearly renewable contract which has been renewed at least once, or you have been in employment for a total unbroken period of two years or more with the same employer
- the first £15 of any merchandise protection claim
- losses occurring outside of the UK
- loss or damage from electrical or mechanical breakdown
- Other exclusions/definitions/limitations
Payment under this policy may affect your entitlement to state benefits.
Other exclusions, definitions and limitations apply to this policy. See the policy document for full details.
Part 1 for 'Meaning of Words Used', (eg chronic illness, pre-existing, self-employed etc)
Part 2 for General Provisions
Part 3 Benefits, Section A for life cover, Section B for accident and sickness cover, Section C for redundancy cover, Section D for hospitalisation cover and Section E for merchandise cover. - Duration and termination
Your cover will terminate at the earliest of the following:
- your death
- the date you reach the age of 70
- non-payment of a monthly premium
- Claims
All matters relating to claims should be sent to:
Claims Management Department
P0 Box 336
Esher
Surrey KT10 9WD
Telephone 0870 9052150
Fax 01372 479451 - Complaints
All complaints relating to this policy should be referred to:
Customer Liaison Manager
St Andrew's Group plc
St Andrew's House
Portsmouth Road
Esher
Surrey KT10 9SA
If you are not happy or the problem has not been resolved to your satisfaction, you may refer your complaint to the Financial Ombudsman Service who will undertake an independent and impartial review of your complaint.
The address and telephone number is:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone 0845 080 1800
This does not affect your legal rights. - Financial Services Compensation Scheme (FSCS)
The FSCS may assist you if we were, in some circumstances, unable to meet our liability to you. For claims against insurance firms, the first £2,000 of an insurance claim or policy is covered in full, plus 90% of the balance. For further details please contact the FSCS, telephone 020 7892 7300 or email enquiries@fscs.org.uk.
Your right to cancel
You can cancel your cover within 30 days of receiving your policy. You will receive a full refund of any premium you have paid provided that you have not made a claim. If you have made a claim then we will be entitled to retain an amount of premium, which represents the amount of time that you have been covered by the policy. If you cancel your cover after 30 days of receiving your policy you will not be entitled to a refund of premiums. If you want to cancel your cover, please write to
Customer Services Department
Pitreavie Business Park
Dunfermline
Fife KY99 4BS
Other important information
This insurance is underwritten by St Andrew's Insurance plc (Registered in England No. 3104671) and St Andrew's Life Assurance plc (Registered in England No. 3104670) (The Insurers) whose head and registered office is at St Andrew's House, Portsmouth Road, Esher, Surrey KT10 9SA. The main business of the insurers is underwriting insurance risk, claims administration and claims settlement.
St Andrew's Life Assurance plc and St Andrew's Insurance plc are authorised and regulated by the Financial Services Authority. You can check this on the FSA register by visiting the FSA website www.fsa.gov.uk/register (link opens a new window) or by contacting the FSA by telephone 0845 606 1234.
You incur no additional costs by arranging your insurance by this method.
English law will apply to the negotiations that take place prior to the conclusion of your insurance contract. The terms and conditions of your policy and the information provided in this document will be provided in English, during the term of your policy we will communicate using the English language.