11 July 2023
The Government has today introduced new regulations which will improve the public charging experience for all current and future EV drivers.
“A 99% reliability requirement and live chargepoint information will help show drivers in real-time the benefits of driving electric.”
The Public Charge Point Regulations* will improve the consumer experience in four key areas: payments, pricing, data and reliability. Government is mandating contactless payments, payment roaming to reduce the number of apps, pricing transparency, open chargepoint data including live availability data and 99% reliability for rapid chargepoints.
Commenting on the announcement, Edmund King, AA president, said; “This is a welcome step and are pleased that the government has listened to our requests to create more confidence when charging away from home.
“A 99% reliability requirement and live chargepoint information will help show drivers in real-time the benefits of driving electric.
“For three years we have helped several chargepoint providers** with our EV Support Service. By providing 24-hour telephone assistance for drivers at a chargepoint, we can help get them back on the road again.”
* The Public Charge Point Regulations 2023 (legislation.gov.uk)
** AA rolls out EV Support Service in response to increased demand | AA (theaa.com)