Help with log in and your AA account

Here’s how to log in to your account even if you’ve forgotten your password:

1. Go to the log in page.
2. Enter your email and choose ‘Next’.
3. On the ‘Enter your password’ page, pick the ‘Forgotten password?’ link.
4. We’ll then send you an email containing a verification code.
5. All you need to do is enter the code on the ‘Forgotten password’ page. Then log in. This code is only valid for 15 minutes.

If you run into any problems, you can always chat to us.

If you’re having trouble logging in to your account, take a look at some of the common error messages below for a solution, or chat to us for help.

It can take a little time for a new breakdown membership or insurance policy to show on our system. So, please wait 24 hours after buying your membership or policy before creating your account.

• Breakdown: You can create an account if you’re the main member or you're a joint member or family member. You’ll need your 16-digit membership number, which you can find on the back of your membership card or on your policy documents.
  
  
• Breakdown (through your bank): You’ll need your bank account number and sort code, so we can confirm your details with them.
  
  
• Insurance: You can create an account if you’re the policy holder. You’ll need your policy number, which you can find on your policy documents.

Go to our create an account page.

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If you've got business breakdown cover with us, manage your account here.

If you want to manage your driving lessons, log in to your pupil account.

It can take a little time for a new breakdown membership or insurance policy to show on our system. So, please wait 24 hours after buying your membership or policy before trying to create your account.

If it’s already been more than 24 hours, take a look at some of the common error messages below for a solution, or chat to us for help.

If you're getting an error message and it's been over 24 hours since buying your membership or policy, it may be for one of these reasons:

Can't find details

This means some of the information you've used doesn't match the details we have for you. It could be a simple difference in the format of a date, or the spelling of the name used to set up your account.

Take a look to make sure the details you're using match what we have on your policy documents.

Already have an account

This means we already have an account associated with that email address. 

You can either log in using that email address, or create a new account using a different email.

No active policy

You'll need to buy a new policy if your previous policy has ended. 

If you're an existing customer and have an active policy with us, chat to us so we can look into this error for you.

No account

This message means the email address you're trying to log in with isn't linked to an existing account. You'll need to create a new account.

You can change details like your name, address, vehicle, phone number and job title online.

• Change your name
• Change your address
• Change your vehicle
• Change your phone number
• Change your job title

For any other changes to your account, policy or cover details, contact us.

 

 If you've got a question about your policy or cover, take a look at our cover enquiries page for support.