Already with us?

Receiving your renewal invite

We send your renewal invite around 28 days before your renewal date.

If you've opted to receive your renewal documents by email, they should arrive on the same day your invite is sent. Remember to check your junk folder too.

Documents sent by post can take 5 to 7 days to reach you.

Haven't received your invite?

Chat to us to make sure it's on its way.

Renewing online

Our online renewal service is available to some of our customers who pay annually by card. We're rolling it out to customers in stages, and your renewal invite will confirm if you can renew online.

To renew and pay online, log in to your account and have your policy documents to hand. Before you begin, check the cover still meets your needs and your personal details are correct.

You can renew online from the day you receive your renewal invite until your cover expires.

Trouble logging in?

Chat to us or call us on 0330 102 8005 if you can't log into your account.

Need to make a change?

You won't be able to renew online if you need to make a change to your policy or personal details. Call us on 0343 316 4444 and we'll be happy to help.

If you call to make a change to your policy but aren't ready to renew on the call, you can still renew online later – for the revised price confirmed on the phone. To see the new quote, you'll need to refresh the page or log in again.

Confirmation of your renewal

When you've renewed your policy, you'll receive email confirmation within 24 hours, or if you chose to have your documents sent by post, they should arrive within 5 to 7 days.

If you still haven't received an email or your documents in the post, contact us via chat or call us on 0343 316 4444 to check your policy is active.

Opt in to automatic renewal

Automatically renewing your policy gives you the reassurance of continuous cover. You can opt in to automatic renewal any time after purchasing your policy.

We'll send details of your renewal before your policy expires, and you'll have plenty of time to contact us if you want to make a change.

To choose automatic renewal, call us on 0343 316 4444.

Opt out of automatic renewal

You can also opt out of automatic renewal any time after purchase.

Either fill in our opt out of automatic renewal form, chat to us, or call us on 0343 316 4444.

We'll still send you a renewal invitation when your policy is due to expire, but it won't renew automatically.

Enjoy instant access to exclusive member benefits, including:

• Up to 15% off car hire
• A discounted car wash at IMO
• 20% off food and drink at hundreds of pubs and restaurants across the UK
• International discounts at selected hotels, restaurants, museums, theme parks and shops

Plus, when you renew your breakdown cover, you’ll unlock a range of additional Silver and Gold member benefits.

If you need to tell us about a bereavement, please fill out our bereavement form here. 

To fill out this form, you'll need to have these things to hand: 

• Your email address
• The deceased person's address, membership or policy number, and date of death.

Broken down in the UK

Call 24/7:

03330 046 046

Broken down in Europe

Call 24/7:

0044 (0)121 336 6289

Having difficulty with this number? Try these alternatives:

• French landlines – 0825 098 876 or 0472 171 200
• UK mobiles or other EU countries – 00 3382 509 8876 or 00 3347 217 1200

Lost car keys

03300 530 407

Wrong fuel in your car

0800 072 7420

Parts and garage repair claims

0344 579 0042