Cover Enquiries Email

Have a question about your cover?

We're here to help

Use this form to ask us a general question about your cover.

We can only help with AA UK policies – so if you have a policy with the AA in another country, including Ireland, check your policy documents for their contact details.

Before you start

We won’t be able to deal with your query via this form if it’s about any of the topics listed below. It’s usually much quicker to use our online solutions, or chat to us.

Chat to us

Change policy details

It's easy to update your information online:

Breakdown cover

Purchase breakdown cover or European breakdown cover online.
To manage your policy or check your cover, log in to your account.
To update your existing Direct Debit, chat to us.
If you have Parts and Garage cover, find out how to claim.
If you need to cancel your breakdown cover, chat to us.

Car insurance

Make a car insurance claim.
Visit our car insurance claims page for information on making a claim after an accident.
For updates on an existing claim, contact our claims team.
If you need to cancel your car insurance, chat to us to discuss your options.

Windscreen claims

To make a windscreen claim, book an appointment online.
For more information on making a windscreen claim, take a look at our car insurance claims page.

Complaints

If you need to make a complaint, visit our complaints page for more information.

Still have a question or feedback?

For any other enquiries or feedback about your cover with us, just fill out our form. One of our customer service team will reply to you by email.

Your message

What's it to do with?

Breakdown cover

Car Insurance

Home Insurance

Something else

What's your question?

Don't include personal or financial information, for example your credit card details.

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Your details

We'll use these to check your cover and get in touch with you.

Membership or policy number

First name

Last name

Date of birth (written as DD/MM/YYYY)

Phone number

First line of address

Postcode

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Your personal information

Our privacy notice explains how and why we use your personal information – including what details we hold, who we might share it with, and your choices and rights. It also includes information about any checks and decisions we may make.