“The customer named her baby after me.”

"A little while ago I was called out to assist a pregnant lady whose boiler had not just broken down, but it was also spraying water all over the place.

"As if that wasn't bad enough, it was 9 o'clock at night, so obviously she was panicking a bit.

"Anyway, after I told her that I could repair it there and then she seemed a lot more relaxed. And after I'd repaired it all and put it back together she was so grateful she gave me a hug and a kiss."

"When I was leaving, she said I was such a hero that when her little one came along she'd name it after me. Luckily it was a boy!"

Mark Hayes, AA Home Emergency Response Engineer