Savings products

Manage your account

AA Easy Saver and Member Saver accounts are now closed. AA ISAs have been changed to Bank of Ireland UK ISAs.

FAQs and important information

Easy Saver and Member Saver FAQs

How do I change my 6 digit security number?

From here you can change your 6 digit security number. When choosing a new number we recommend you:

Don't write it down
Don't tell anyone else what it is
Don't make it easy to guess, such as personal details

I've forgotten my log in details

If you've forgotten your 6 digit security number, or locked yourself out of your accounts, call us on 0345 266 0001.

We'll send you a new security number by post. This may take a few days to arrive.

If you've forgotten your User ID, call us on 0345 266 0001, and we will re-confirm over the phone.

What happens now my Easy Saver or Member Saver account is closed?

Any funds that were in your savings account were sent to your linked account on the closure date.

You can log into your savings account to download past statements until January 2025.

If you need help, call us on 0345 266 0001.

How do I make a complaint?

If you have a complaint, tell the AA Customer Care team.

AA Customer Care, PO Box 3191, Bristol BS1 9HY

Phone 0345 266 0001

If you're still unhappy, you can contact the Financial Ombudsman Service.

Making a complaint will not affect your legal rights.

The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Phone 0800 023 4567 Monday to Friday 8am to 5pm, Saturday 9am to 1pm

Email [email protected]

What happens now my AA ISA has changed to a Bank of Ireland UK ISA?

You can now log in to your Bank of Ireland UK ISA using your existing username and password at:

bankofirelanduk.com/personal/savings/

When the page opens, select Log in/Register at the top right and then choose Log in to your ISA.

If you need help, call us on 0333 220 5069.

Protecting your savings

Financial Services Compensation Scheme (FSCS)

Deposit protection

Your eligible deposits with Bank of Ireland (UK) plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme.

This limit is applied to the total of any deposits you have with the following: Bank of Ireland UK, Post Office, and savings accounts under the AA Savings brand provided by Bank of Ireland UK. Any total deposits you hold above the £85,000 limit between these brands are unlikely to be covered.

To find out more, download the booklet How FSCS Protects Your Money or visit the FSCS.

The AA ISA has changed to the Bank of Ireland UK Online ISA. The Online ISA is provided by OneFamily. Money in this Online ISA is deposited with Bank of Ireland UK.

OneFamily is a trading name of Family Assurance Friendly Society Limited (incorporated under the Friendly Societies Act 1992, Reg. No. 939F), of which Family Investment Management Limited (Co. No. 1915516) and Family Equity Plan Limited (Co. No. 2208249) are subsidiaries. Registered in England and Wales at 16-17 West Street, Brighton BN1 2RL, United Kingdom. Family Assurance Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Family Investment Management Limited and Family Equity Plan Limited are authorised and regulated by the Financial Conduct Authority.

Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. You can confirm this registration on the Financial Services Register on the FCA website. Registered in England & Wales (No. 7022885). Registered office: 45 Gresham Street, London EC2V 7EH.