I need help and advice
If you need help finding the right product for you, or just need to make sense of what everything means, contact us:
0345 2224544 [email protected]Opening hours:
- Monday – Friday
- 9am-5pm
I'm an existing warranty customer
If you need help and support with a current warranty taken out after 1st March 2020, or need to renew, you can speak to an advisor on:
0345 2224544 or email [email protected]Opening hours:
- Monday – Friday
- 9am-5pm
If you took out your policy before 1st March, 2020 and your policy starts with STAA you will need to email: [email protected]
I want to make a claim
If you want to make a claim, contact us:
0345 2224544 [email protected]Opening hours:
- Monday – Friday
- 9am – 5pm
- Saturday
- 9am -1pm
My warranty expired
If you need help and support with a warranty that has expired, you can speak to an advisor:
0345 2224544 [email protected]Opening hours:
- Monday – Friday
- 9am-5pm
If you want to make a complaint
Any dispute relating to the product, claims and servicing please contact Opteven Insured UK Limited, as detailed in the policy documentation. However, if you're unhappy about the service provided by UCSL, the online sale of your warranty, you can make a complaint by contacting us.
The simplest way to do so is on our website’s Contact us page
Alternatively, you can contact us by
Telephone: 0344 209 0556 or 0161 333 5910
Letter: Park Square, Birdhall Lane, Cheadle, SK3 0XNEmail: [email protected]
