Accessible ways to report a breakdown
- You can report a breakdown in minutes using The AA app. With our app you can share your exact location with us and track when help will arrive.
We want you to be able to access our services, whatever your communication needs. If you're unable to speak to us over the phone due to your circumstances or individual needs, you can turn on the 'Deaf or hard of hearing' option in the app's settings and we'll communicate with you by text when you report a breakdown. This includes live text updates so you can follow our progress.
- If you're unable to speak to us over the phone and don't have the AA app, you can text us to report a breakdown on: 07860 027 999
We're committed to removing barriers for all our customers. If there's anything we can do to make reporting a breakdown easier for you, please chat to us by selecting the chat icon on this page. Ask to 'Speak to someone' and we can gather some details to put you through to a member of our team to discuss.
I’m a Blue Badge holder or have a disability and need additional support
Use our helpline to register you needs and let us know if you need us to tailor our service to your specific requirements.
Call: 0330 053 0460.
For instance, if you're a wheelchair user with Roadside Assistance plus National Recovery, you might need our Onward Mobility Network of accessible vehicles.
- You can also get in touch using the free Relay UK app.
- Or textphone users can add 18001 to the start of any of our numbers.
Get alternative format documents
We can provide your policy related documents in large print, audio or Braille.
Email: [email protected]
Call: 0330 053 0460.
- You can also get in touch using the free Relay UK app.
- Or textphone users can add 18001 to the start of any of our numbers.
Website accessibility
Our goal is to make theAA.com easier to use and as usable and accessible as possible for every user. We aim for this website to meet or exceed the requirements of WCAG 2.2 guidelines.
If you find anything on our website that's not easy to use, send us an email at [email protected].
Which browsers do we support?
We support all major browsers, including:
- Chrome
- Edge
- Safari
We regularly test our site on the most popular operating systems and browsers, and we're working towards being compatible with as much adaptive technology as possible.