CONTACT US FOR HOME INSURANCE
Home insurance
Tick off your home insurance task using our easy online solutions – or find the best contact option for you.
Contact us to
Change your details
Change online
It's easy to update your information.
Use chat
To change your details or ask about your home insurance.
Still need help?
Call us on 0370 606 1617
Opening hours
Monday to Friday 8am to 7pm
Saturday 9am to 5pm
Sunday closed
Festive opening hours
Bank holidays closed
Tuesday 24 December 9am to 3pm
Friday 27 December 8am to 6pm
Monday 30 December 8am to 6pm
Tuesday 31 December 9am to 3pm
Landline calls cost standard UK rate. Calls from mobiles vary.
Renew home insurance
Use chat
To speak to us about renewing your home insurance.
If you want to make a payment, please call us on the number below.
Still need help?
Call us on 0370 606 1617
Opening hours
Monday to Friday 8am to 7pm
Saturday 9am to 5pm
Sunday closed
Festive opening hours
Bank holidays closed
Tuesday 24 December 9am to 3pm
Friday 27 December 8am to 6pm
Monday 30 December 8am to 6pm
Tuesday 31 December 9am to 3pm
Landline calls cost standard UK rate. Calls from mobiles vary.
Opt out of automatic renewal
Use our online form
Tell us if you don't want your policy to renew automatically.
Cancel home insurance
Use chat to ask us about your options
Still need help?
Call us on 0370 606 1617
Opening hours
Monday to Friday 8am to 7pm
Saturday 9am to 5pm
Sunday closed
Festive opening hours
Bank holidays closed
Tuesday 24 December 9am to 3pm
Friday 27 December 8am to 6pm
Monday 30 December 8am to 6pm
Tuesday 31 December 9am to 3pm
Landline calls cost standard UK rate. Calls from mobiles vary.
Claim on home insurance
Make a claim
The phone number to start a claim is on your Statement of Insurance. You can find this document by logging in to your account.
Still need help?
Call us on 0370 606 1617
Opening hours
Monday to Friday 8am to 7pm
Saturday 9am to 5pm
Sunday closed
Festive opening hours
Bank holidays closed
Tuesday 24 December 9am to 3pm
Friday 27 December 8am to 6pm
Monday 30 December 8am to 6pm
Tuesday 31 December 9am to 3pm
Landline calls cost standard UK rate. Calls from mobiles vary.
Buy home insurance
Get a quote online
See our levels of cover and get an instant quote.
Still need help?
Call us on 0330 053 0063
Opening hours
Monday to Friday 8am to 7pm
Saturday 9am to 5pm
Sunday closed
Festive opening hours
Bank holidays closed
Tuesday 24 December 9am to 3pm
Friday 27 December 8am to 6pm
Monday 30 December 8am to 6pm
Tuesday 31 December 9am to 3pm
Landline calls cost standard UK rate. Calls from mobiles vary.
Report a home emergency
Home Emergency and Boiler Cover helpline
If you have our Home Emergency and Boiler Cover optional extra.
Open 24/7
Home Emergency Response (HER) helpline
For Home Insurance Plus customers
Open 24/7
Calls are free.
Ask a general question
Use chat to ask about your home insurance
Still need help?
Call us on 0370 533 2211
Opening hours
Monday to Friday 8am to 7pm
Saturday 9am to 5pm
Sunday closed
Festive opening hours
Bank holidays closed
Tuesday 24 December 9am to 3pm
Friday 27 December 8am to 6pm
Monday 30 December 8am to 6pm
Tuesday 31 December 9am to 3pm
Landline calls cost standard UK rate. Calls from mobiles vary.
Other options
It's OK when you've got the AA app in your pocket
- See your cover and membership details at a glance
- Report a claim with Accident Assist – no matter who you're insured by
- Report a breakdown quickly and track when your patrol will arrive
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