Car Warranty

FAQs

Find answers to the most frequently asked questions about our warranties.

• How do I make a claim?

  It’s easy to make a claim, and we’re with you all the way. Here’s how to do it.

  If you notice a fault, please visit Claim - AA Warranty to identify the closest Network Repairer to you, who will be able to book in your vehicle for diagnosis. The cost of diagnosis will be covered if the claim is authorised. Alternatively, you can call the claims department on 0345 222 4544 to discuss your claim or if you wish to use your own repairer.

  By using one of Opteven’s Network Repairers the repairer will be familiar with the claims process and understand that they need to provide an estimate and contact the claims department to gain authorisation for the work to go ahead. Bills for authorised claims are settled directly between Opteven and their Network Repairers.

  Please read your policy booklet for details of the parts you are covered for and any exclusions or conditions that apply.

• How do I find someone to repair my vehicle?

  Call our claims department on 0345 2224544. They’ll advise who your local approved repairer is. Once you’ve taken your car to your repairer we’ll deal with them directly.

• Do I need to get my car inspected?

  You don’t need to get your car inspected to take out a policy.

• What is current market value?

  Your vehicle's current market value is determined at the start of your policy. It will be shown on your policy schedule.

• What is an extended car warranty?

  An extended vehicle warranty is an option for you to consider once the original manufacturer’s warranty has expired. An extended car warranty can be purchased from the manufacturer itself, a dealer or from an independent provider, and will typically offer the same level of cover as the original warranty.