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Publication of complaints data

Our insurance products and services

The Financial Conduct Authority requires us to publish our complaints data

Automobile Association Insurance Services Limited is an insurance intermediary, authorised and regulated by the Financial Conduct Authority.

Report detail

  • Firm name: Automobile Association Insurance Services
  • Period covered in this report: 1 February 2025 to 31 July 2025
Product or service
No. of complaints opened by volume of business
No. of complaints opened
No. of complaints closed
% closed within 3 days
% closed after 3 days but within 8 weeks
% upheld
Main cause of complaints opened

Banking and credit cards

0

0

0

-

-

-

-

Insurance and pure protection

2.56 per 1,000 policies sold in period

6,657

6,486

56.81%

37.91%

41.72%

General admin or customer service

Credit related

1.38 per 1,000 loans or accounts at end of period

426

414

46.62%

53.14%

35.99%

General admin or customer service

Putting the data into context

For the period of 1 February 2025 to 31 July 2025 there were 2,596,419 insurance policies sold by Automobile Association Insurance Services Limited (AAISL), including the following products:

  • Personal membership
  • European Breakdown Cover
  • Home (buildings and contents) insurance
  • Motor insurance

At the end of the period, 31 July 2025, there were 307,615 loans held by AAISL.

Complaints procedure

If you've an enquiry about the complaints data, or you're unhappy with our service for any reason, then please contact us.

Automobile Association Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA), Financial Services Register number 310562.

Automobile Association Insurance Services registered office: The AA, Level 3, Plant, Basing View, Basingstoke, Hampshire, England, RG21 4HG. Registered in England and Wales number 2414212.