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Publication of complaints data

Our insurance products and services

The Financial Conduct Authority requires us to publish our complaints data

Automobile Association Insurance Services Limited is an insurance intermediary, authorised and regulated by the Financial Conduct Authority.

Report detail

  • Firm name: Automobile Association Insurance Services
  • Period covered in this report: 1 August 2023 to 31 January 2024
Product or service
No. of complaints opened by volume of business
No. of complaints opened
No. of complaints closed
% closed within 3 days
% closed after 3 days but within 8 weeks
% upheld
Main cause of complaints opened

Banking and credit cards

0

0

0

-

-

-

-

Insurance and pure protection

9.12 per 1,000 policies sold in period

11,667

12,312

34.09%

65.77%

31.90%

General admin or customer service

Credit related

2.23 per 1,000 loans or accounts at end of period

713

743

25.30%

74.70%

44.68%

Delays or timescales

Putting the data into context

For the period of 1 August 2023 to 31 January 2024, there were 1,279,438 insurance policies sold by Automobile Association Insurance Services Limited (AAISL), including the following products:

  • Personal membership
  • European Breakdown Cover
  • Home (buildings and contents) insurance
  • Motor insurance

At the end of the period, 31 January 2024, there were 319,667 loans held by AAISL.

Complaints procedure

If you've an enquiry about the complaints data, or you're unhappy with our service for any reason, then please contact us.

Automobile Association Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA), Financial Services Register number 310562.

Automobile Association Insurance Services registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.