At Home breakdown cover

Please read the terms and conditions, which contain details of our service, before you buy.

Breakdown cover terms and conditions

Parts and Garage Cover terms and conditions

Key Cover terms and conditions

About the price

Prices shown include insurance premiums payable to the insurer(s) and a fee payable under a separate contract between you and Automobile Association Insurance Services Limited (AAIS) for arranging and administering your cover. Please see the terms and conditions for more information.

AA Breakdown Cover is arranged by Automobile Association Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). You can check their register online. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.

How do you use my data?

To find out how we use your data, please read our website privacy notice and our specific roadside product privacy notice.

For more information, there's also our cookie policy and website terms and conditions.

Yes, we’ll come to your house for breakdowns if you have At Home breakdown cover on your policy. Even if you don’t have it, you can still call us on 03330 046 046 and we’ll arrange for a patrol to come out and help you. If your property is inaccessible due to adverse weather conditions (e.g. due to heavy snow or flooding) our patrols may not be able to attend until the obstruction is cleared.

Our patrols will attempt to repair the problem with your vehicle where you break down, but if that’s not possible, your vehicle will be towed to a local garage.

At Home breakdown cover gives you Roadside Assistance right up to your door. It’s particularly useful for common overnight breakdown problems like flat tyres or engine issues, or when your car simply won’t start in the morning.

If your car is broken down at home in the morning but you still need to go to work, you can arrange for one of our patrols to come to you when you’re back home later in the day. 

At Home doesn’t include any of our other options like National Recovery or Onward Travel.

If you want to be able to get a lift to any UK destination after breaking down, you’ll need National Recovery. To get alternative transport or overnight stays covered by us, you’ll need Onward Travel.

If you break down at home or within 1/4 mile of your address but don’t have At Home breakdown cover, you can still call us on 03330 046 046 and we’ll arrange for a patrol to come out to you. You’ll need to upgrade your policy to include At Home – we’ll charge an upgrade fee and a surcharge for using the service immediately.

Call our free helpline on 0330 053 0460

If you need information in large print, audio or Braille, just ask – you can email our customer services team at [email protected], or let us know when you call our helpline.

If you’ve broken down, you can text us on: 07860 027 999

To use the Next Generation Texting Service (NGTS – formerly known as Text Relay), just add 18001 at the start of any of our numbers.

If your current situation is affecting how you manage your finances and you require additional help or support, call us on 0330 053 0460

If you require any additional adjustments (e.g. documents in large print, audio or Braille) or you need us to tailor our service to your specific requirements in the event of a breakdown, call us on 0330 053 0460

Textphone users can prefix this number with 18001

Follow these four steps if you break down:

1 – Make sure you’re in a safe place. Move your vehicle off the road if possible, or pull up onto the hard shoulder if you’re on the motorway.

2 – Stay well away from moving traffic – it’s usually safest to get out of your car (using the doors facing away from passing traffic) and wait behind a barrier.

3 – Put your hazard warning lights on and wear a reflective jacket, if you have one.

4 – Once you’re safe, give us a call on 03330 046 046. We’ll come and rescue you, even if you’re not a member yet.

If you’re already with us, you can also report a breakdown and pinpoint your location using our app. It's the fastest way to ask us for help and track our arrival.

Find out more on what to do if your car breaks down

You only need to let us know if you have vehicle cover. Tell us as soon as you can, so we can update your membership details – and check your new vehicle is eligible (Ts&Cs apply). Once you've updated us, you’ll be covered in 24 hours.